I served as a UX researcher on the Threat Management Team at IBM Security, and I was the only undergraduate intern on the team. My research involved identifying and communicating new research questions, conducting studies to capture qualitative and quantitative data for analysis, and delivering actionable insights for the team and key stakeholders.
My day to day tasks moved the team toward creating delightful experiences for security analysts. My experience has included performing literary analysis, screening participants, conducting interviews, writing protocols, creating and testing usability studies, and examining data using respected UX Research methods.
My work is protected under an NDA, but I would be more than happy to discuss my take-aways from this experience.
“Erin was a phenomenal addition to our user research team over 7 months. She led a research study on a foundational aspect of a key IBM Security product. Collaborating with cross-functional partners, Erin led the coordination of the research study, from defining the research plan and methodology, recruiting and screening research participants, utilizing our research tool’s capabilities for conducting unmoderated user testing, to analyzing and playing back research recommendations to cross-functional stakeholder leaders. Her motivation to learn, attention to detail, and upbeat attitude is inspiring - she'd be an amazing addition to any team!”
