Within Client Engineering, I work in a cross-dimensional team made up of Architects, Data Scientists, Engineers, Developers, and Business Strategists. As the only designer on my squad, I’m responsible for leading federal clients and teams through a human-centered innovation process and championing the inclusion of human-centered design.
I blend design research, service design, and business strategy to define scope and craft user experiences. As part of the Federal Market, our clients range from the Department of Education to the Department of Defense. As a result my work is highly confidential, but I am more than happy to discuss my role and contributions as a whole.
In addition to my main role, I am involved in other sectors of IBM. I co-lead the design-for-generative-AI guild; in addition, I am also involved in the Client Engineering Public/Federal Design Practice Squad, where I help define key best design practices for innovation designers.
Prior to this role, I served as a UX researcher on the Threat Management Team at IBM Security for 7.5 months. I was recruited to uncover insights, inform design decisions, and forge new opportunities to improve business outcomes in regards to IBM Security's product offerings.
